Intune & Device Management

Master modern endpoint management, device enrollment, compliance, and mobile device security. Intune is Microsoft’s unified endpoint management platform for all your devices.

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What is Microsoft Intune?

Microsoft Intune is a cloud-based endpoint management solution. It enables organizations to manage devices (Windows, Mac, iOS, Android) and control access to corporate resources with configuration, compliance, and security policies at scale.

Device Enrollment

Enroll Windows, macOS, iOS, and Android devices into management. Support for BYOD and corporate-owned scenarios.

Configuration Profiles

Push settings to devices — WiFi, email, VPN, certificates, restrictions, and more — automatically without user action.

Compliance Policies

Verify devices meet security standards. Block non-compliant devices from accessing corporate resources via Conditional Access.

App Management

Deploy, update, and remove applications across all managed devices. Manage app protection policies for BYOD scenarios.

Conditional Access

Integrate with Azure AD to ensure only compliant, enrolled devices can access Microsoft 365 resources and applications.

Device Monitoring

Monitor device health, compliance status, app deployment, and security posture from a single Intune admin dashboard.

Configuration Policy vs Compliance Policy

Understanding the difference is critical — one of the most common interview questions.

Configuration Policy

Pushes settings TO the device
Proactive — configures device features
Examples: WiFi profile, email setup, VPN
Deploys silently without user action
Ensures consistent device settings
No block action — just configures
Applied immediately on enrollment

Compliance Policy

Checks if device MEETS standards
Reactive — verifies device state
Examples: encryption on, password set, OS version
Results in Compliant or Non-compliant
Non-compliant can lose resource access
Works with Conditional Access to block
Evaluated regularly on schedule

💡 Remember This Simply

Configuration: “Here are your WiFi settings” (pushing settings to device)
Compliance: “Is your device encrypted? Is your password complex enough?” (checking device state)

Device Enrollment Methods

Windows Autopilot

Zero-touch deployment for Windows devices. Ships directly to users, auto-enrolls in Intune on first sign-in.

Azure AD Join

Corporate Windows devices joined directly to Azure AD and auto-enrolled in Intune. Best for cloud-first organizations.

Hybrid Azure AD Join

Devices joined to both on-premises AD and Azure AD. Enrolled via Group Policy or co-management with SCCM.

Apple DEP/ADE

Automated Device Enrollment for iOS/macOS corporate devices. Auto-enrolls on device activation without user action.

Android Enterprise

Corporate-owned and work profile enrollment for Android. Separates personal and corporate data on BYOD devices.

User Self-Enrollment

Users enroll personal BYOD devices via Company Portal app or Settings. Requires Intune license and user permissions.

⚡ Common Troubleshooting Scenario

Issue: A Windows device fails to enroll in Intune during setup.

1️⃣ Verify the user has an Intune license assigned in the Microsoft 365 admin center
2️⃣ Check MDM auto-enrollment is enabled and MDM user scope includes the user (Azure AD → Mobility → Microsoft Intune)
3️⃣ Confirm the enrollment restrictions allow the device type/OS version and device limit is not reached
4️⃣ Verify CNAME record (enterpriseenrollment) if using custom domain enrollment
5️⃣ Collect logs: Event Viewer → DeviceManagement-Enterprise-Diagnostics-Provider, or run mdmdiagnosticstool.exe
6️⃣ Retry after removing stale device records for the same hardware from Azure AD and Intune